fly33game Privacy Policy: What We Collect and How We Use It
At fly33game, your account data and transaction records are handled under a clear, documented policy — not left to assumption. This page explains exactly what information we collect when you access your account, how it is used, and what choices you have over it, covering activity related to your wallet, Easypaisa and Raast transactions, and session records.
Account data handled under documented policy
Easypaisa and Raast transaction records covered
Your rights to review, correct and query your data
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POLICY SCOPE AND STANDING
How fly33game Handles Your Personal Information
When you open an account with fly33game, we collect the information you submit during registration — your name, contact details, and the payment method you link, whether that is Easypaisa, Raast, or another supported option. We also record session activity: login timestamps, device type, and the pages you navigate within your account. This data is used strictly to operate your account, process wallet transactions, verify your identity where required, and respond to support queries you raise with us. We do not sell your personal information to third parties. Data shared with payment processors — for example, when a Raast transfer or Easypaisa deposit is initiated — is limited to what that processor needs to complete the transaction. Cookies and local storage on your device help us keep your session active and remember your account preferences; you can manage these through your browser settings, though some account functions require session cookies to work. Retention of your records follows the period required to operate your account and meet any obligations that apply under local law in eligible regions. Access to this platform and the applicability of this policy depends on local law and is available only where local law permits.
Easypaisa
Raast
Account Wallet
Bank Transfer
Debit Card
WHAT THIS POLICY COVERS
Inside and Outside the Scope of This Policy
Not every action connected to your account falls under the same part of this policy. The table below separates what this policy directly governs from areas where separate terms or third-party policies apply. Knowing the boundary helps you direct questions to the right place.
Account Access and Login Records
Covered fully by this policy. When you sign in, we record the timestamp, device type and session duration. This data stays within your account record and is used only for security verification and support purposes — not for marketing.
Wallet Transactions via Easypaisa and Raast
Your transaction record on our side is covered here. However, Easypaisa and Raast operate their own privacy terms for the transfer leg that happens on their platform. We only receive confirmation and amount details once a transaction completes.
Game Session and Bet History
Records of games you play — including rounds in Aviator Sky Run, Blackjack Pro Tables, or Crash Dice Roller — are stored in your account history. This data is used to calculate your balance, respond to disputes and fulfil any account review you request.
Third-Party Links and External Services
Links that take you away from fly33game — to game studio support pages or payment platform help centres — are outside this policy. We do not control what those services collect. Check their own privacy documents before submitting data there.
YOUR ACCOUNT RIGHTS
Actions You Can Take Over Your Own Data
Your account data is not a read-only record. There are practical steps you can take directly — through your account settings or via our support channel — to review what we hold, correct what is inaccurate, or ask questions about how a specific piece of data is being used. If your registered phone number changes, or your linked Easypaisa details need updating, those corrections can be requested through account support rather than waiting for an audit cycle. We process these requests and respond through the contact method on file for your account. Where local law in eligible regions grants a specific right — such as requesting a copy of your records — we handle that through the same support path. The starting point for any data-related request is the account dashboard after login, where your registered details, linked payment method, and session history are visible.
Review Your Account Records
Log in to your account dashboard to see your registered details, linked payment method and recent session history. If anything looks unfamiliar, note the timestamp and contact support with that reference.
Correct Inaccurate Details
If your name, contact number or linked wallet information needs to be changed, raise a correction request through our support channel. We will confirm the update and notify you via your registered contact once it is processed.
Ask About a Specific Data Point
If you want to know why a particular piece of information was collected — for example, why a device ID was logged during a session — send a specific query to support. We will explain the purpose and how long that record is retained.
Request a Record Copy Where Applicable
Where local law in your eligible region permits a formal data access request, submit it through our support contact. We will respond within the period required under that applicable local obligation.
POLICY CONTACT PATHS
Where to Send Privacy Questions and Account Data Requests
For any question about this policy — what data we hold, how it is used, or how to request a correction — use the contact paths below. Routing your query correctly means a faster, documented response.
Account Support Channel
Submit data queries, correction requests or privacy concerns through the account support form available after you log in. Your request is tied to your account record automatically, which speeds up the review.
Email Contact
For formal written requests — such as a documented data access request or a complaint about how your information was handled — send a written message to our support email address listed in your account settings under Contact Us.
Live Chat During Session
If you have a straightforward question about what a specific account record means — a transaction log, a session timestamp or a cookie preference — the live chat option inside your account dashboard can handle it directly.
DATA HANDLING STANDARDS
How We Protect and Manage What You Share With Us
The steps below describe how fly33game manages data from the moment you submit it to the point it is no longer needed. These are not broad commitments — they are the specific practices applied to your account, your wallet transactions and your session records.
Data Storage and Access Controls
Account data — including your linked Easypaisa or Raast wallet reference and login history — is stored on access-controlled infrastructure. Only authorised account operations and verified support staff can query your individual record, and those queries are themselves logged.
Cookie Management and Session Preferences
We use session cookies to keep your account active during a visit and preference cookies to remember your account settings between sessions. You can adjust cookie permissions through your browser at any time. Turning off preference cookies will not close your account, but some dashboard features may reset each visit.
Retention Period and Record Removal
Account records are kept for as long as your account is active and for the additional period required under any applicable local legal obligation in eligible regions. When the retention period ends, records are removed from active systems. You can ask about the retention period for a specific data type through support.
Policy Change Notification
If this policy is updated, we will note the change on this page and, where the change is material, communicate it through your registered account contact. The current version of this policy is always the one shown on this page — not an archived or draft copy.
POLICY QUESTIONS ANSWERED
Common Questions About fly33game's Privacy Policy
The questions below come from real account holders asking about data use, storage, and their rights. If your specific question is not here, the support channel handles individual queries directly.
What personal information does fly33game collect when I register?
We collect the details you enter during registration: your name, contact number, and the payment method you link — such as Easypaisa or Raast. We also record your login activity and device type to keep your account secure and to assist with any support query you raise.
Is my Easypaisa or Raast account number stored by fly33game?
We retain a reference to your linked payment method sufficient to process transactions and verify your wallet. The full credentials of your Easypaisa or Raast account are processed by the respective payment platform, not stored in full on our side. Their own privacy terms govern what they hold.
Can I see the data fly33game holds about my account?
Yes. After logging in, your account dashboard shows your registered details, linked payment method and recent session history. For a more detailed record — including older transaction logs — submit a request through support. We will provide what is available under the applicable local legal framework.
How do I correct incorrect details in my account?
Contact support through the account help channel and specify which detail needs changing — for example, a phone number or linked wallet reference. We will verify the request against your account and confirm the update through your registered contact method once the correction is applied.
Does fly33game share my data with game studios like PG Soft or Pragmatic Play?
Game studios such as PG Soft and Pragmatic Play provide the game content you access in the lobby. The session data passed to their game engine during play — such as bet values and round outcomes — is limited to what is needed to run that game session. It is not used to identify you outside of that context.
What happens to my data if I close my account?
Closing your account stops active data collection. Records are retained for the period required under applicable local legal obligations in eligible regions before removal from active systems. You can ask support for the specific retention period that applies to your account type and region before you proceed.
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